Terms of Service

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization. If you do not agree to these Terms, you may not use the Service.

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that you are not barred from using the Service under applicable law.

You are responsible for providing accurate account information, safeguarding your credentials, and for all activity that occurs under your account. Notify us immediately at support@myexclusiveconnect.com of any unauthorized use. You are responsible for the acts and omissions of anyone you allow to access your account.

You agree not to:

• Use the Service in violation of any law, including telemarketing, consumer protection, anti-spam, and Do-Not-Call regulations.
• Upload data you do not have the right to use, or that infringes another party's rights.
• Interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service or related systems.
• Reverse engineer, decompile, or scrape the Service, except as expressly permitted by law.
• Resell, sublicense, or make the Service available to any third party outside your organization without our written consent.
• Use the Service to send unsolicited or harassing communications, or to harm minors in any way.

You retain all rights to the leads, contacts, notes, client lists, files, and other content you or your organization submit to the Service ("User Content"). You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, back up, and display User Content solely as needed to operate, secure, and improve the Service on your behalf. You represent that you have all necessary rights and consents to submit User Content and to grant us this license, and that your User Content complies with applicable law.

Certain features of the Service are provided on a subscription basis. Fees are billed in advance on a recurring basis (for example, weekly or monthly) using the payment method on file, and subscriptions automatically renew for successive periods until canceled. Fees are exclusive of taxes, which you are responsible for. We may change subscription pricing on prospective renewals with reasonable prior notice.

You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period, after which your subscription will not renew and paid features may become unavailable.

Unless otherwise required by applicable law, all subscription fees are non-refundable once the billing period has begun, and we do not provide refunds or credits for partial subscription periods, unused time, or downgrades. One-time purchases, including marketplace and lead purchases, are non-refundable except where required by law or as expressly stated at the time of purchase. We may, at our discretion, issue a refund or account credit in cases such as duplicate charges, billing errors, or services we are unable to provide.

The Service may allow you to purchase leads or other items through the marketplace. Leads are provided on an "as-is" basis. We do not guarantee the accuracy, contactability, conversion, revenue, or exclusivity beyond what is expressly described at the time of purchase. You are solely responsible for how you contact and communicate with any lead, including compliance with all applicable telephone, messaging, email, and consumer protection laws. Because leads are digital goods delivered immediately, all lead purchases are final and non-refundable except where required by law.

An Exclusive Connect Campaign ("Campaign") is an ongoing lead-generation service. You are purchasing the management and operation of an advertising and lead-generation campaign on your behalf — you are not purchasing a package, quantity, or guaranteed number of leads.

• You select the campaign type or target audience you want to run.
• You select a recurring weekly campaign budget of at least $500 per week, unless otherwise agreed in writing.
• We facilitate and manage the campaign and deliver leads generated by that campaign into your Exclusive Connect account.
• Campaign setup requires processing and configuration time after payment. Payment does not mean your campaign becomes immediately active; your campaign status may show "Setting Up" before it becomes "Active."
• Campaign details, audiences, and creative may be adjusted over time in the ordinary course of managing your campaign.

Each consumer insurance-information request generated through a Campaign is routed to one assigned licensed insurance agent who services that request. A consumer request is not distributed to multiple agents, and a consumer's SMS or other contact consent is not sold or transferred to unrelated parties for their own marketing. Calls and text messages to a consumer are limited to the request that consumer submitted, including insurance information and quoting, scheduling, and related follow-up. This subsection governs consumer requests generated through Campaigns and is separate from the business-to-business marketplace terms in Section 9.

Exclusive Connect does not guarantee any specific number of leads, cost per lead, lead volume, lead quality or qualification beyond any criteria we expressly state, contact rates, appointments, applications, submitted or issued business, sales, commissions, revenue, profit, return on investment, or any other campaign result.

Campaign performance varies based on factors including your audience, geographic market, advertising costs and auction dynamics, competition, advertising platform performance and policies, consumer demand, seasonality, your selected budget, your campaign type, and your own follow-up practices — many of which are outside our control. No statement made anywhere in the Service, in marketing materials, or by any representative should be interpreted as a guarantee of campaign results.

Campaigns are billed as a recurring weekly subscription in the weekly amount you select at checkout, and they automatically renew every week until you cancel. By completing checkout, you authorize Exclusive Connect and our payment processor to charge your payment method on file the selected weekly campaign amount, plus any applicable taxes or fees, on a recurring weekly basis until the subscription is canceled.

• The minimum campaign amount is $500 per week unless otherwise agreed in writing.
• The amount shown to you before checkout is the amount charged each week.
• Changing your weekly campaign budget takes effect on future billing periods.
• If a charge fails, your campaign may be paused or discontinued until payment is resolved.

You may cancel future recurring campaign billing at any time through your campaign billing settings. Cancellation prevents renewal charges after the billing period that has already been paid.

• Campaign services and campaign-provided CRM access may continue through the end of the already-paid billing period.
• Campaign advertising activity may stop at or before the end of that period where necessary to wind down advertising operations in an orderly manner.
• Cancellation does not automatically delete your Exclusive Connect account or your data.
• If you hold another valid CRM entitlement (for example, a standalone CRM subscription, an organization seat, or an administrative grant), your CRM access continues through that entitlement.

Campaign fees pay for a service that is performed and for advertising spend that is committed during the applicable weekly period. Once a weekly period has begun and campaign services or advertising spend have been provided or committed, that week's fee is generally non-refundable, and dissatisfaction with campaign performance, lead volume, or lead outcomes does not by itself entitle you to a refund.

This does not limit rights you may have under applicable law. We may, at our discretion, issue a refund or account credit in circumstances such as duplicate charges, billing errors, or a campaign that we are unable to launch or operate.

We may delay, pause, reject, modify, or discontinue a requested or running campaign where reasonably necessary because of advertising platform policies or approvals, legal or regulatory requirements, unsupported audiences or geographies, misleading or prohibited offers or claims, payment problems, technical problems, suspected fraud or abuse, or other reasonable operational or compliance concerns.

If a paid campaign cannot reasonably be launched, we will work with you on an appropriate resolution, which may include an alternative campaign configuration, an account credit, or a refund of amounts for which no campaign services or advertising spend were provided or committed.

A qualifying active Campaign subscription includes access to the Exclusive Connect CRM for as long as that Campaign subscription remains eligible and paid. Campaign-provided CRM access is a separate entitlement from standalone CRM subscriptions, organization or team seats, administrative grants, and any other valid access method. Ending a Campaign terminates only the CRM access provided by that Campaign and does not terminate any other independently valid CRM entitlement you hold.

Campaigns and other parts of the Service rely on third-party advertising, technology, hosting, communications, email, analytics, payment, and lead-generation platforms. We do not control third-party platform availability, algorithms, advertising costs, review or approval decisions, account restrictions, outages, pricing, or policy changes, and we are not responsible for them. Interruptions, restrictions, or cost changes caused by a third-party platform may affect campaign delivery, timing, and results. We may change the platforms and providers we use at any time.

The Service, including its software, design, features, and content (excluding User Content), is owned by Exclusive Connect or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted by implication or otherwise.

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service at any time, and we may perform maintenance that temporarily limits availability. We are not liable for any unavailability, delay, or loss of data resulting from such events.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY LEADS OR RESULTS WILL BE ACHIEVED THROUGH USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCLUSIVECONNECT AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to defend, indemnify, and hold harmless Exclusive Connect from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your User Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms, engaged in abusive or unlawful conduct, created risk or possible legal exposure for us, or if required by law. You may terminate your account at any time by canceling your subscription and ceasing use of the Service. Sections intended by their nature to survive termination will survive.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the United States and the state in which Exclusive Connect is established, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the state and federal courts located in the United States for any dispute arising out of or relating to these Terms or the Service, except where prohibited by applicable law.

Questions about these Terms may be directed to support@myexclusiveconnect.com.